Scenario-based eLearning designed to improve stakeholder communication and channel selection in professional environments.
Employees often selected communication channels based on habit rather than effectiveness, leading to:
The organization needed a scalable solution to build stronger communication decision-making skills.
I designed an interactive eLearning experience that helps learners choose the most effective communication channel for workplace scenarios.
The scenario-based intervention successfully translated theory into practice, establishing key workplace outcomes:
For the organization, this means a more professional, self-sufficient workforce.
Click the arrows to view project dashboards, scenario-branching frameworks, and custom visuals.
Conducted a needs analysis, reviewed existing performance data, and interviewed SMEs to identify key communication challenges. This analysis established the core instructional framework used to bridge the performance gap.
Mapped learning objectives, created user flow and storyboards, and planned scenario interactions and feedback. Scripted all branching logic paths and user response prompts to ensure high corporate engagement.
Built the course in Storyline 360, designed custom visuals in Canva, and ensured accessibility and responsive navigation. Programmed the functional interactions, progress logic, and variable parameters.
Gathered feedback from SMEs and pilot learners, refined content and interactions, and validated learning outcomes. Integrated a permanent performance job aid to reinforce retention post-training.